Tech DirectSupport
Tech Direct Support
Digitisation & Transformation

The systems your business runs on. Built properly.

AI, software, and automation for businesses across Australia, the Pacific, and Europe. Engineered to run on day one. Supported on year three.

Book a discoveryNo pitch · No pressure · 30 minutes
180+
Projects shipped
16+
Industry sectors
12yr
Delivering
99.98%
Production uptime
Agent.architectureLive
Built bySenior AU partners + global delivery team
SpansAI · Software · Automation · ERP
Engaged byOperations leaders, founders, boards
Measured inHours returned, revenue earned, audits passed
Trusted by operators across Australia and the PacificVerified client list · in preparation
01
What we do

We design, build, and support the systems your business runs on.

TDS is the technology team behind operations across Australia and the Pacific. AI systems, custom software, automation workflows, and the enterprise platforms underneath. From first idea to live system to ongoing support: we build what runs, and we keep it running.

No demo theatre. No outsourced layer between you and the engineers. Just the team that ships what was scoped, on the dates that were agreed, and answers the phone in year three when the question changes.

02
By the numbers

Some signal in the noise of agency claims.

Delivering
12yrs
PENDING · verify

Software and systems delivery across Australia, New Zealand, and the Pacific.

Projects shipped
180+
PENDING · verify

From single-week prototypes through multi-year enterprise programmes.

Production uptime
99.7%
PENDING · verify

Across the live systems we built and continue to operate today.

03
Anatomy of a production agent

An AI system is software with a different shape.

Same engineering rigour as any production system. Routing, tools, memory, guardrails, observability. The model is one component, not the product.

Fig 01 · TDS Agent ArchitectureLive · Production
INPUTSUser requestCHAT · FORM · VOICEAPI callWEBHOOK · RESTScheduledCRON · TRIGGERTDS AGENT · CORERouterCLASSIFY · DECIDEKnowledgeRAG · VECTORS · SEARCHMemorySESSION · HISTORY · STATEToolsXERO · CRM · ERP · APILLM coreCLAUDE · GPT-4 · TUNEDGuardrailsPIISCHEMAREFUSALOUTPUTSResponseSTREAMED · STRUCTUREDActionTOOL CALL · WRITELog entryAUDIT · TRACE · EVALObservability loop· LOGS· TRACES· LATENCY· COST· EVAL SET· ALERTSFEEDBACK
i

Routing & memory

Every request gets classified, stateful context is loaded, the right tools are activated. The agent knows what conversation it is in.

ii

Reasoning core

LLM call with the right model for the job (Claude, GPT-4, open weights, fine-tuned). Cost-aware routing. Streaming and structured output.

iii

Guardrails & observability

PII redaction, schema validation, refusal logic. Every step logged with traces. Eval loop catches regressions before users do.

04
How we work

Five stages. Each one ends with something in your hand.

Not a slide deck. Not a meeting summary. A working prototype, a staged system, a documented runbook, a monthly review. The boring artifacts are where trust compounds.

I

Discover

Map the problem, the people, the systems already in motion. Document what is, before deciding what should be.

II

Design

Architect the system. Decide what gets automated, what stays human, where the audit trail lives.

III

Build

Iterative engineering with real demos every two weeks. No quarterly waterfall, no surprise reveals.

IV

Deploy

Cutover with monitoring, training, and a runbook your team owns the moment the system is live.

V

Support

Live system care. We are the team you call when something breaks at 11pm on a Sunday.

05
Signature flow · Accounts Payable

Hand a whole process back automated.

Document intelligence, agent orchestration, exception handling, full audit trail. Eighty-five percent flows through without a human. Fifteen percent gets routed to the right person with context attached.

Fig 02 · AP automation · live trace⏵ playing · 7s loop
INVOICEIntakeDOCUMENT DROPS INSTAGE 01Doc AIFIELDS EXTRACTEDSTAGE 02MatchPO + RECEIPTSTAGE 03DecideAGENT ROUTESSTAGE 04LedgerPOSTED TO APSTAGE 05AuditTRAIL WRITTENSTAGE 0685% · AUTO15% · REVIEW QUEUE@ k.lee
Audit trail · last 60 seconds
14:32:08inv receivedINV-29412 · Tomson Logistics · $4,820.00
14:32:09doc-ai · fields6/6 extracted · confidence 0.96
14:32:09match · 3-wayPO-7741 + GRN-2218 · lines OK
14:32:10agent · decidetax band OK · under threshold · auto
14:32:11ledger · postAP-202·v3 · journal id 88412 · committed
14:32:12audit · writesha256 · 0x9af2…d10c · signed
/portfolio · in production

Systems we built. Currently running.

Selected work shipped by the team behind TDS. Banking, fintech, legal AI, voice, and publishing, across four continents, all in production.

01 · FeaturedAI · Banking

Comply.ai

New York, USAEnterprise

Compliance copilot operating inside ICBC, New York. Enterprise security envelope, audit trails, and grounded retrieval over banking regulation. Built to handle the bank's real day-to-day, not a demo.

02Agentic · Fintech

TalVagt

Bookkeeping agent with three-way reconciliation across e-conomic and Outlook, GDPR-clean memory, and ledger-grade decision logs. Built for a Copenhagen fintech led by an ex-Disney Director of Engineering.

Founding team incl. ex-Director of Engineering, Disney

Copenhagen, DenmarkPhase 1 · live
03AI · SaaS

Go Legal AI

Multi-agent traffic-light legal review with Pinecone RAG and dynamic document generation. Lawyers move from line-by-line review to exception handling.

London, UKIn production
04Voice · Enterprise

PandaVoice

AI voice survey platform deployed across hospitals and banks. Outbound, multilingual, sub-second latency at production scale. Co-founded and shipped from MVP through enterprise pilots.

United StatesCo-founder
05Publishing · Arabic-first

Kitabh

An Arabic-first publishing platform giving writers their own beautiful site, newsletter, and audio articles, without the technical hassle. Built for serious writers who deserve serious tools.

MENALive · Premium
All systems live · audited at handover
Engagements anonymised where contracts require it. Numbers and outcomes verified before publication.
AI didn’t change what good software is. It raised the bar. What we ship in 2026 has to run, has to be observable, has to be the system you can live with three years from now. That’s the work.
Jahanzaib Babar · Founder & CEO, TDS
06
Where this work shows up

Operators in six industries have us on speed-dial.

I

Financial services

compliance, audit, ledger

Document intelligence, reconciliation, regulatory reporting, internal AI assistants.

II

Healthcare

records, scheduling, ops

Patient flow systems, clinical document AI, schedule optimisation, claims processing.

III

Construction

site, plant, supply

Field crew apps, document control, RFI workflows, plant utilisation dashboards.

IV

Hospitality

guest, loyalty, brand

Loyalty programmes, kiosk experiences, multi-property reporting, demand forecasting.

V

Logistics

fleet, freight, depot

Routing, telemetry, exception handling, integrated quote-to-cash flows.

VI

Government

records, citizen, ops

Case management, secure document AI, internal automation under AU data residency.

07Straight answers

The six questions we get on every call.

If yours is not below, bring it to the discovery call. We will give you an answer in plain English on the first call, not a follow-up.

  • For mid-market AU + Pacific businesses we typically run one of three shapes: a paid discovery (one to two weeks, fixed-fee, ends in a costed roadmap), a focused build (six to sixteen weeks, milestone-billed, one specific system), or an ongoing programme (multi-quarter retainer, multiple workstreams, one delivery team embedded in your operation). Tell us what you are trying to move and we will suggest which shape fits.

  • Discovery from AUD 1.5k. Builds from AUD 15k. Programmes from AUD 50k. Retainers from AUD 5k per month. Prices are anchors, not menus, and we will give you a real fixed number once the scope is clear. We do not bill hourly, do not bury contingency, and the price you see on the SOW is the price you pay.

  • Senior partners in Australia, full delivery team across Australia, New Zealand, and Asia-Pacific. AU business hours coverage, AU contracting entity, AU privacy posture. Data residency is honoured for clients who require it.

  • Yes. You own the code, the data, the models, the integrations, the runbooks, and the right to walk. We keep a non-exclusive licence to anonymised tooling we built generically. Nothing client-specific is reused. Standard IP clauses in our MSA, no clever footnotes.

  • That is most of what we do. We integrate with what you have, modernise what is salvageable, and replace what is past it, in that order. We will not rip something out for the sake of a clean slate.

  • No client data leaves agreed boundaries without explicit written consent. We use enterprise model APIs with no-training clauses, build PII redaction into every agent, log every model call, and run eval suites that catch regressions before users do. We will tell you what is uncertain about a system before you sign, not after.

Next step

Tell us what you are trying to build.

Discovery calls are free. Bring a problem, an ambition, or a half-finished system. We will tell you whether we can help, honestly.

Book a discovery30 minutes · no pitch